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FAQs

We hope that your experience with KneeTronic is as effortless as possible, however, we do acknowledge that questions may arise.

Are these sold in pairs?

Yes! To provide most benefit we recommend using the pads on both knees

Do they limit full extension of the legs?

No. The pads allow you to fully extend your legs

If the springs are too strong can one be removed?

Yes! You can easily adjust the strength of the rebound by adding or removing springs!

Are they one size fits all?

Yes! Their size will fit most legs!

Can you wear them under pants?

Yes! They are very comfortable and easy to wear either under or over your pants!

How much is the shipping fee?

We offer FREE worldwide shipping!

When will my order arrive?

The average delivery time is 10-15 business days. Our products are sent directly to you from our suppliers. This allows us to save enormously on storage and transport costs so that we can offer our products at a lower price than the competitor and reduce shipping costs (in most cases we do not charge for shipping).

COVID-19 UPDATE: April 10th, 2020 Due to the current global pandemic some orders are taking up to 20 business days to arrive. We apologize in advance for the inconvenience this may cause but rest assured your order is on the way. Feel free to contact our customer service manager if you have any questions or concerns, we are always here to help. Stay safe.

Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be 100% sure about purchasing the product before proceeding to checkout.

Do you have a return policy?

Please refer to the Terms of Service page for our return policy and for other concerns.

Where can I contact you in case of concerns with the products?

You can reach us by sending us an e-mail at: support@kneetronic.com.

How do I proceed through the checkout process?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

What methods of payment do you accept?

We accept most Debit Cards and Credit Cards such as Visa, MasterCard, AmericanExpress and others.

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

Which browser should I use to view your site?

We highly recommend that you browse with the latest version of Microsoft Explorer, Mozilla Firefox, Google Chrome or Apple Safari.